Summer Crush Statement Earrings - Black (PRE ORDER)
THIS IS A PREORDER ITEM - Orders placed will be received within 25 days of purchase.
Any merchandise purchased with this time will not be shipped at the same time - preorder items will ship separately!
- Acrylic + Zinc Alloy
WE ONLY OFFER STORE CREDIT FOR RETURNS - Feel free to email us at firstname.lastname@example.org for questions.
WE CURRENTLY ONLY SHIP TO THE U.S.
Order Delivery time:
All orders are shipped USPS First Class Mail.
FREE SHIPPING ON ALL U.S. ORDERS.
Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We ship anywhere in the USA including all US territories.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be postmarked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- We do not process exchanges - in store credit only.
- CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
- Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Love Monday account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
We offer FREE RETURNS on approved items.
RETURN ITEMS PROCESS:
- Please email firstname.lastname@example.org for your free return label.
- Indicate "Item Return" in the subject line.
- Include the first and last name on your Velvet Rush account, order #, and product code/name of the item.
- Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached. • Returns must be postmarked within 15 (fifteen) days of the date you receive your shipment.
- The label can be printed and attached to any box/package for return.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high volume of sellouts, we ARE NOT ABLE TO process exchanges.
Please MAIL returns to:
Thank you again for your business!
All the Best,
Your Velvet Rush Team